/* ============================================================================
   callcenter.css — the call-center screens: Call Volume, Call Flow, Setup.

   One panel chrome (the platform's .pnl), tabular numerals on every figure,
   color never the only signal, and everything clickable lifts. Only tokens
   from tokens.css, so all 28 themes work.
   ============================================================================ */

.ax-h { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-bottom: 12px; }
.ax-h h3 { margin: 0; font-size: 12px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; color: var(--txt2); }
.ax-busy { opacity: .55; transition: opacity .2s; pointer-events: none; }
.ax-code { display: inline-block; min-width: 38px; margin-right: 8px; font: 700 11px/1 "JetBrains Mono", monospace; color: var(--a-over); }
.ax-code.sm { min-width: 0; margin: 0 0 0 4px; }
.ax-mgr { margin-left: 8px; font-size: 11px; color: var(--txt3); }

/* ── filter bar ─────────────────────────────────────────────────────────── */
.ax-bar {
  position: sticky; top: 52px; z-index: 30; display: flex; align-items: center; gap: 10px; flex-wrap: wrap;
  padding: 10px 12px; margin: 0 0 14px; background: color-mix(in srgb, var(--pane) 92%, transparent);
  backdrop-filter: blur(6px); border: 1px solid var(--rule); border-radius: 12px;
}
.ax-ranges { margin: 0; }
.ax-dates { display: inline-flex; align-items: center; gap: 6px; }
.ax-dates input {
  padding: 5px 8px; border-radius: 7px; border: 1px solid var(--rule); background: var(--bg2); color: var(--txt);
  font: inherit; font-size: 12.5px;
}
.ax-dates.ro input { opacity: .75; }
.ax-geo-btn {
  display: inline-flex; align-items: center; gap: 7px; padding: 6px 12px; border-radius: 8px; cursor: pointer;
  font: inherit; font-size: 12.5px; font-weight: 600; border: 1px solid var(--rule2); background: var(--pane2);
  color: var(--txt); max-width: 340px;
}
.ax-geo-btn span:nth-child(2) { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ax-geo-btn:hover { border-color: var(--a-over); }
.ax-geo-ic { color: var(--a-over); }
.ax-switch {
  position: relative; display: inline-flex; align-items: center; gap: 7px; font-size: 12.5px; font-weight: 600;
  color: var(--txt2); cursor: pointer; user-select: none;
}
.ax-switch input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.ax-knob { width: 32px; height: 18px; border-radius: 9px; background: var(--rule2); position: relative; transition: background .15s; flex: none; }
.ax-knob::after {
  content: ""; position: absolute; top: 2px; left: 2px; width: 14px; height: 14px; border-radius: 50%;
  background: var(--pane); transition: transform .15s; box-shadow: 0 1px 2px var(--shadow);
}
.ax-switch input:checked + .ax-knob { background: var(--a-over); }
.ax-switch input:checked + .ax-knob::after { transform: translateX(14px); }
.ax-switch input:focus-visible + .ax-knob { outline: 2px solid var(--a-over); outline-offset: 2px; }
.ax-geo-menu {
  position: absolute; top: calc(100% + 6px); left: 12px; z-index: 40; width: min(560px, calc(100vw - 40px));
  max-height: 60vh; overflow: auto; background: var(--pane); border: 1px solid var(--rule2); border-radius: 12px;
  padding: 12px; box-shadow: 0 18px 40px var(--shadow);
}
.ax-geo-head { display: flex; justify-content: space-between; align-items: center; margin-bottom: 8px; }
.ax-geo-t { padding: 4px 0 8px; border-bottom: 1px solid var(--rule); }
.ax-geo-r { margin-left: 18px; }
.ax-geo-item { display: flex; align-items: center; gap: 8px; padding: 4px 6px; border-radius: 6px; cursor: pointer; font-size: 13px; color: var(--txt); }
.ax-geo-item:hover { background: var(--hover); }
.ax-geo-territory { font-weight: 800; }
.ax-geo-region { font-weight: 700; }
.ax-geo-area { margin-left: 18px; font-weight: 500; }
.ax-geo-item input { accent-color: var(--a-over); }

/* ── headline tiles ─────────────────────────────────────────────────────── */
.ax-tiles { display: grid; grid-template-columns: repeat(6, minmax(0, 1fr)); gap: 10px; margin-bottom: 14px; }
.ax-tile, .ax-kind {
  position: relative; display: flex; flex-direction: column; gap: 4px; text-align: left; padding: 14px 15px;
  border-radius: 12px; background: var(--pane); border: 1px solid var(--rule); color: var(--txt); font: inherit; cursor: pointer;
  box-shadow: 0 1px 2px color-mix(in srgb, var(--txt) 5%, transparent), 0 8px 24px -14px color-mix(in srgb, var(--txt) 16%, transparent);
  transition: transform .15s ease, border-color .15s ease;
}
.ax-kind { cursor: default; }
.ax-tile:hover:not(:disabled) { transform: translateY(-3px); border-color: var(--a-over); }
.ax-tile:disabled { cursor: default; }
.ax-tile::before {
  content: ""; position: absolute; left: 12px; right: 12px; top: 0; height: 1px;
  background: linear-gradient(90deg, transparent, color-mix(in srgb, var(--txt) 22%, transparent), transparent);
}
.ax-tile-l { font-size: 10.5px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; color: var(--txt3); }
.ax-tile-v { font-size: 28px; font-weight: 800; letter-spacing: -.02em; line-height: 1.05; }
.ax-tile-s { font-size: 12px; color: var(--txt2); display: flex; gap: 6px; flex-wrap: wrap; align-items: center; }
.ax-tile.good .ax-tile-v { color: var(--pos); }
.ax-tile.mid .ax-tile-v { color: var(--warn); }
.ax-tile.poor .ax-tile-v { color: var(--neg); }
.ax-delta { font-size: 11px; font-weight: 800; padding: 1px 6px; border-radius: 99px; white-space: nowrap; }
.ax-delta.good { color: var(--pos); background: color-mix(in srgb, var(--pos) 12%, transparent); }
.ax-delta.bad { color: var(--neg); background: color-mix(in srgb, var(--neg) 12%, transparent); }
.ax-delta.muted { color: var(--txt3); background: var(--hover); }

.ax-row { display: grid; grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); gap: 14px; }
.ax-row > .pnl { margin-bottom: 14px; }
.ax-row .ax-wide { grid-column: 1 / -1; }

/* ── daily chart ────────────────────────────────────────────────────────── */
.ax-svg { width: 100%; height: 210px; display: block; }
.ax-svg rect.in { fill: color-mix(in srgb, var(--txt3) 45%, transparent); }
.ax-svg rect.in:hover { fill: var(--txt2); }
.ax-svg polyline.ans { fill: none; stroke: var(--a-over); stroke-width: 2.4; stroke-linejoin: round; vector-effect: non-scaling-stroke; }
.ax-svg .grid { stroke: var(--rule); stroke-width: 1; vector-effect: non-scaling-stroke; }
.ax-svg .axis { fill: var(--txt3); font-size: 10px; }
.ax-legend { display: inline-flex; align-items: center; gap: 6px; font-size: 11.5px; color: var(--txt2); flex-wrap: wrap; }
.ax-legend i { display: inline-block; width: 11px; height: 11px; border-radius: 3px; margin-left: 8px; }
.ax-legend i.in { background: color-mix(in srgb, var(--txt3) 45%, transparent); }
.ax-legend i.ans { background: var(--a-over); height: 3px; }
.ax-legend i.lost { background: color-mix(in srgb, var(--txt3) 60%, transparent); }
.ax-legend i.ok { background: var(--pos); }
.ax-legend i.vm { background: var(--warn); }
.ax-legend i.ab { background: var(--neg); }

.ax-insights ul { margin: 0; padding: 0; list-style: none; display: grid; gap: 10px; }
.ax-insights li { font-size: 13px; line-height: 1.5; color: var(--txt2); padding-left: 14px; position: relative; }
.ax-insights li::before { content: ""; position: absolute; left: 0; top: .55em; width: 6px; height: 6px; border-radius: 50%; background: var(--a-over); }
.ax-insights b { color: var(--txt); }

/* ── org table ──────────────────────────────────────────────────────────── */
.ax-orgs td, .ax-seg td { vertical-align: middle; }
.ax-org { background: none; border: 0; padding: 0; font: inherit; color: var(--txt); cursor: pointer; text-align: left; font-weight: 600; }
.ax-org:hover { color: var(--a-over); }
.ax-n { background: none; border: 0; padding: 1px 4px; margin: -1px -4px; border-radius: 5px; font: inherit; color: inherit; cursor: pointer; }
.ax-n:hover { background: var(--sel); color: var(--a-over); text-decoration: underline; }
.ax-rate { font-weight: 700; }
.ax-rate.good { color: var(--pos); }
.ax-rate.mid { color: var(--warn); }
.ax-rate.poor { color: var(--neg); }
.ax-sum td { font-weight: 800; background: var(--pane2); }
.ax-sum.region td { background: color-mix(in srgb, var(--pane2) 60%, transparent); font-weight: 700; }
.ax-sum.total td { border-top: 2px solid var(--rule2); }
.ax-grp { text-align: center !important; border-bottom: 1px solid var(--rule); }
.ax-badn { color: var(--neg); font-weight: 800; }

/* ── people ─────────────────────────────────────────────────────────────── */
.ax-people { display: grid; gap: 6px; }
.ax-person {
  display: grid; grid-template-columns: minmax(150px, 220px) minmax(80px, 1fr) 150px 150px; gap: 12px; align-items: center;
  padding: 7px 10px; border-radius: 8px; border: 1px solid transparent; background: none; font: inherit; color: var(--txt);
  cursor: pointer; text-align: left;
}
.ax-person:hover { background: var(--hover); border-color: var(--rule2); }
.ax-person-n { font-weight: 600; font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ax-bar-t { height: 8px; border-radius: 99px; background: var(--rule); overflow: hidden; }
.ax-bar-f { display: block; height: 100%; border-radius: 99px; }
.ax-bar-f.good { background: var(--pos); }
.ax-bar-f.mid { background: var(--warn); }
.ax-bar-f.poor { background: var(--neg); }
.ax-person-v, .ax-person-s { font-size: 12px; }

/* ── call flow ──────────────────────────────────────────────────────────── */
.ax-health { display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: 14px; }
.ax-hl { font-size: 12.5px; padding: 8px 12px; border-radius: 10px; border: 1px solid var(--rule); background: var(--pane); color: var(--txt2); }
.ax-hl b { color: var(--txt); }
.ax-hl.good { border-color: color-mix(in srgb, var(--pos) 45%, transparent); }
.ax-hl.bad { border-color: color-mix(in srgb, var(--neg) 55%, transparent); background: color-mix(in srgb, var(--neg) 7%, var(--pane)); }
.ax-hl.warn { border-color: color-mix(in srgb, var(--warn) 55%, transparent); }
.ax-sankey { width: 100%; height: auto; display: block; }
.ax-link { fill: none; stroke: color-mix(in srgb, var(--a-over) 30%, transparent); transition: stroke .15s; }
.ax-link.good { stroke: color-mix(in srgb, var(--pos) 35%, transparent); }
.ax-link.warn { stroke: color-mix(in srgb, var(--warn) 40%, transparent); }
.ax-link.bad { stroke: color-mix(in srgb, var(--neg) 35%, transparent); }
.ax-link:hover { stroke: color-mix(in srgb, var(--a-over) 60%, transparent); }
.ax-node rect { fill: var(--a-over); }
.ax-node.good rect { fill: var(--pos); }
.ax-node.warn rect { fill: var(--warn); }
.ax-node.bad rect { fill: var(--neg); }
.ax-node.click { cursor: pointer; }
.ax-node.click:hover rect { stroke: var(--txt); stroke-width: 1.5; }
.ax-node-l { fill: var(--txt); font-size: 12.5px; font-weight: 700; }
.ax-node-v { fill: var(--txt2); font-size: 11.5px; }
.ax-kinds { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px; margin-bottom: 14px; }
.ax-kind .ax-tile-v { font-size: 22px; }
.ax-stack { display: flex; height: 10px; width: 160px; border-radius: 99px; overflow: hidden; background: var(--rule); }
.ax-stack span { display: block; height: 100%; }
.ax-stack .lost { background: color-mix(in srgb, var(--txt3) 60%, transparent); }
.ax-stack .ok { background: var(--pos); }
.ax-stack .vm { background: var(--warn); }
.ax-stack .ab { background: var(--neg); }
.ax-split { width: 170px; }

/* ── drawer ─────────────────────────────────────────────────────────────── */
.ax-drawer-back {
  position: fixed; inset: 0; z-index: 90; background: color-mix(in srgb, var(--bg) 45%, transparent);
  opacity: 0; pointer-events: none; transition: opacity .18s;
}
.ax-drawer-back.open { opacity: 1; pointer-events: auto; }
.ax-drawer {
  position: absolute; top: 0; right: 0; bottom: 0; width: min(960px, 100vw); background: var(--pane);
  border-left: 1px solid var(--rule2); box-shadow: -20px 0 50px var(--shadow); display: flex; flex-direction: column;
  transform: translateX(30px); transition: transform .2s ease;
}
.ax-drawer-back.open .ax-drawer { transform: none; }
.ax-drawer header { display: flex; justify-content: space-between; align-items: center; gap: 10px; padding: 14px 18px; border-bottom: 1px solid var(--rule); }
.ax-drawer header h3 { margin: 0; font-size: 15px; color: var(--txt); }
.ax-drawer-body { padding: 14px 18px 30px; overflow: auto; }
.ax-drawer-sub { font-size: 12px; color: var(--txt2); margin: 0 0 10px; }
.ax-click { cursor: pointer; }
.ax-click:hover td { background: var(--hover); }
.ax-journey { list-style: none; margin: 0 0 14px; padding: 0 0 0 18px; border-left: 2px solid var(--rule2); display: grid; gap: 10px; }
.ax-leg { position: relative; display: grid; grid-template-columns: 90px 120px 1fr; gap: 10px; align-items: baseline; font-size: 13px; }
.ax-leg::before {
  content: ""; position: absolute; left: -24px; top: 5px; width: 10px; height: 10px; border-radius: 50%;
  background: var(--a-over); border: 2px solid var(--pane);
}
.ax-leg.ok::before { background: var(--pos); }
.ax-leg.no::before { background: var(--neg); }
.ax-leg-time { color: var(--txt3); }
.ax-leg-sys { font-size: 11px; font-weight: 800; text-transform: uppercase; letter-spacing: .06em; color: var(--txt2); }
.ax-leg.cc .ax-leg-sys { color: var(--a-over); }
.ax-sel {
  padding: 5px 8px; border-radius: 7px; border: 1px solid var(--rule); background: var(--bg2); color: var(--txt);
  font: inherit; font-size: 12.5px; max-width: 320px;
}

@media (max-width: 1280px) { .ax-tiles { grid-template-columns: repeat(3, minmax(0, 1fr)); } }
@media (max-width: 980px) { .ax-row { grid-template-columns: minmax(0, 1fr); } }
@media (max-width: 640px) {
  .ax-tiles { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .ax-tile-v { font-size: 22px; }
  .ax-person { grid-template-columns: minmax(0, 1fr) 90px; }
  .ax-person .ax-bar-t, .ax-person-s { display: none; }
  .ax-leg { grid-template-columns: 70px 1fr; }
  .ax-leg-sys { display: none; }
}